SPA POLICIES
Thank you for choosing Moroccan Hammam & Day SPA!
We value your business and kindly ask that you please read the SPA's policies.
When you make a reservation with our Spa, you are agreeing to these policies regarding
Deposits, Changes in Reservations, Arrival Times, and Children.
Securing Your Reservation
All SPA reservations require a 50% deposit to secure the time. This is time we are reserving
for you, making it unavailable for other clients. Deposits may be secured with a credit card
phone charge (receipt texted immediately), providing a valid gift card code, or cash (receipt
provided).
Changes to Your Reservation
In the event you need to reschedule or cancel your reservation, please call the spa directly
during the spa's operating hours or leave a voice message.
Same Day Changes to your Reservation will result in the loss of your deposit. Changes within
the same day, do not give us the time we need to fill that absence to replace the loss.
Please try to keep your reservation. Thank you!
48 Hour advance notice is required to make a reservation change, in order to receive full
credit of your deposit. Please call us directly so that we can preserve your deposit on your
account and move your services to another day that works better for your schedule.
If a change or cancellation request is made less than 48 hours in advance, unfortunately this
will result in the loss of your deposit. Please try to notify us of your changes within 48 hours
of your reservation.
72 hours advance notice (3 days) is required to make a reservation change to Large Parties of
4 or more Clients-whether it is one or multiple services. Losing 4 or more reservations in
one day is a devastating loss to the Spa, therefore we require 3 day notice. Please try to
notify us of your changes within 72 hours of your reservation OR adjust your reservation to
the party size that is available. Thank you!
When you miss a reservation with us, we lose your business and the potential business of
other guests who could have scheduled a reservation.
ARRIVAL TIME | LATE ARRIVALS
We will do our best to accommodate late arrivals. The length of service will be adjusted to
not interrupt the reservations scheduled after you, and the transition time to sanitize and
reset.
-Late arrivals of 10 minutes or less will result in a shortened service time, and the service fee
will remain the same. If you're 15 minutes late or more, and have not corresponded with us
to know if we can push forward, you may lose your reservation time, as well as your deposit.
Please keep us in the loop!
In-Take Forms Required by the State
Upon your arrival, you will be asked to complete or update intake forms required by the State
of Florida. Please arrive 15 minutes before your scheduled appointment so that we can keep
the reservations on time for the day! If you are part of a larger party, we may ask you to
arrive more than 15 minutes ahead of reservations.
Reservations of 3 or more
Please have your party arrive 20- 30 minutes before your scheduled appointment to fill out
any paperwork and change into a robe if needed.
CHILDREN
Children under 15 years of age are NOT permitted in any spa area, including the waiting area.
For your relaxation, your child's safety, and the benefit of our other guests and service
providers, we don't allow minors under 15 years of age to get a spa service or wait on a
parent/guardian who is getting a service.
SPA GIFT CARDS
All SPA gift card sales are final and non-refundable. Gift card must be presented at the time of
redemption. The spa is not responsible for lost or stolen gift cards. Gift cards cannot be
replaced, used to purchase another gift card, or be redeemed for cash