-All appointments need a deposit. Our appointment scheduling software is unable to hold a spot without a credit/debit card deposit, gift card number or gift voucher number-
We kindly ask individual clients, couples and groups to please give us a cancellation notice and to carefully read our cancellation policy below. No shows and cancellations made less then the requested time below cause a loss to the spa, therapists and estheticians who are booked to do your treatment, as well as any of our clients that wanted that specific time but were unable to get it due to it being already booked.
- Same Day Cancellations as your booked appointment will be charged 50% of the service price-
****** All NO SHOW appointments will be charged the FULL price of the service. *****
24 HOUR CANCELLATION NOTICE APPLIES TO:
-Individual clients that have booked 1 to 2 services
-Couples that have booked only 1 to 2 services each
- If a cancellation is made less than 24 hours in advance for any of the above bookings, there will be a fee of $30 per service appointment booked-
48 HOUR CANCELLATION NOTICE APPLIES TO:
-Individuals who have booked a day spa package, or a minimum of 3 services and more
-Couples who have booked a day spa package or booked a minimum of 3 services each
- Groups of 4 people and more who booked a minimum of 1 service per person
-If a cancellation is made less than 48 hours in advance for any of the above bookings, the 50% deposit will not be refunded-
Please call us during our operating hours or leave a voice message. Our booking software sends a friendly reminder text 1 day before your appointment to prevent any confusion
We kindly ask individual clients, couples and groups to please understand that showing up late causes a delay in every other appointment after yours and every booked client after you will have to wait passed their booked appointment time. To prevent this,please carefully read our arrival policy below.
-Late arrivals will result in a shortened service time and The fee for service will remain the same-
-If you're 15 minutes late, it will count as a NO SHOW and you will be asked to reschedule and will be charged 50% of the service-
For Individuals & couples:
-Please arrive 10 to 15 minutes prior to your scheduled appointment time to fill out any paper work and change into a robe if needed-
For Groups of 4 and more:
-Please have your group arrive 20 minutes prior to your scheduled appointment time to fill out any paper work and change into a robe if needed-
Children under 14 years of age are NOT permitted in any area of the spa, including the waiting area. For your own relaxation, your child's safety and for the benefit of our other clients and service providers, we no longer allow children under 14 years of age to get a service, be anywhere in the spa or to wait on a parent/guardian who is getting a service.
Gift Cards never expire. All gift card sales are final and non-refundable. Gift cards cannot be used to purchase another gift card. Gift card must be presented at the time of redemption. The spa is not responsible for lost or stolen gift cards. Gift cards cannot be redeemed for cash. Gift cards never expire. However, after one year, gift cards are redeemable only for the dollar value originally purchased and not the actual service/package.